Privacy Policy

Welcome to Fortuna. This Privacy Policy explains how Fortuna ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our online sports betting services, website, and related applications (collectively, the "Services"). We protect your privacy and handle your data transparently and securely. This policy applies to all users of Fortuna's Services. By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, do not use our Services.

We understand the importance of your personal data and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our aim is to provide you with a safe and enjoyable betting experience, ensuring your privacy is respected at all times.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly to us during registration and account verification, such as your full name, date of birth, residential address, email address, phone number, and national identification details (e.g., passport or driver's license copies). We also collect payment information, including credit/debit card details or e-wallet information, though sensitive payment data is often processed by third-party payment providers.
• Transaction Data: Details about your betting activities, deposits, withdrawals, and other financial transactions conducted through your Fortuna account. This includes bet history, stakes, winnings, and payment method details.
• Technical Data: Information about your device and how you interact with our Services. This may include your IP address, browser type and version, operating system, device identifiers, time zone setting, location data, and information about your visit, such as pages viewed, services accessed, and referral sources.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and phone call recordings. This helps us provide customer support and improve our services.
• Publicly Available Information: In some cases, we may collect information about you from publicly accessible sources, such as social media, to verify your identity or for fraud prevention purposes.
• Usage Data: Information about how you use our website and services, including your preferences, interests, and how frequently you access certain features.

We use the information we collect for various purposes: to provide, maintain, and improve our Services, and to comply with our legal and regulatory obligations:

• Account Management: To create and manage your Fortuna account, verify your identity, and process your deposits and withdrawals.
• Service Provision: To allow you to place bets, participate in promotions, and use all features of our platform.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorized activities, and to secure our Services and your account.
• Legal and Regulatory Compliance: To comply with our licensing obligations, anti-money laundering (AML) regulations, responsible gambling requirements, and other legal mandates.
• Personalization: To tailor our Services, content, and offers to your preferences and interests.
• Marketing and Promotions: To send you promotional materials, special offers, and updates about Fortuna's services that we believe may interest you, where you have consented to receive such communications.
• Analytics and Improvement: To analyze how our Services are used, identify trends, and improve our website, applications, and overall user experience.
• Responsible Gambling: To monitor betting patterns and identify potential problem gambling behavior, offering tools and support where necessary.

We process your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with our betting services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as anti-money laundering laws, age verification, and responsible gambling regulations set by our licensing authority.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights and freedoms. This includes interests in preventing fraud, securing network and information, improving our services, and marketing our products, where appropriate.
• Consent: In certain situations, we may rely on your explicit consent for processing specific types of personal data, particularly for sending direct marketing communications. You have the right to withdraw your consent at any time.

Fortuna does not sell, rent, or trade your personal information to third parties. We may share your data with trusted third parties under specific circumstances, always with appropriate safeguards:

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, identity verification, customer support, IT services, and marketing. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulatory bodies, or law enforcement agencies if required by law or in good faith belief that such action is necessary to comply with legal obligations, protect our rights or property, or secure our users or the public. This includes disclosures to our licensing authority.
• Fraud Prevention and Anti-Money Laundering Agencies: To combat fraud and money laundering, we may share your data with specialized agencies and other gambling operators.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
• Affiliated Companies: We may share data with companies within our corporate group for internal administrative purposes, to provide you with a consistent service, and for analytics.

Fortuna protects your personal information. We implement robust technical and organizational security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption (e.g., SSL/TLS) to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes and are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and continuously monitored for potential security breaches.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data necessary for the purposes for which it is processed.

While we use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Under applicable data protection laws, you have certain rights regarding your personal data. Fortuna respects these rights and provides mechanisms for you to exercise them:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to Be Forgotten"): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as our legal basis, or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

Fortuna uses cookies and similar tracking technologies to enhance your experience on our website and to analyze our traffic. Cookies are small text files stored on your device that help us remember your preferences, understand how you interact with our Services, and provide personalized content.

We use different types of cookies:

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Performance Cookies: Collect anonymous information about how visitors use our website, helping us improve its functionality.
• Functional Cookies: Remember your choices and preferences to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver more relevant advertisements to you and track the effectiveness of our advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of some features of our Services.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by legal and regulatory obligations, as well as business needs. For example, we typically retain account and transaction data for a minimum of five years after account closure, as required by anti-money laundering regulations and our licensing authority.

When your personal data is no longer required, we will securely delete or anonymize it in accordance with applicable laws and our internal policies.

As Fortuna operates globally, your personal information may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. Where your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards protect your privacy rights. These safeguards may include reliance on standard contractual clauses approved by the European Commission, or ensuring the recipient is certified under an approved data transfer mechanism, or other legally recognized mechanisms.

Our Services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a minor, we will delete such information from our records immediately. If you believe a minor has provided us with personal information, contact us immediately.

Fortuna may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Services after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, do not hesitate to contact us:

• By Email: [email protected]
• Through Live Chat: Available on our website during operational hours.
• By Post: [Please refer to our website for our registered office address, as this may vary based on jurisdiction.]

We resolve any complaints about our collection or use of your personal data. If you feel that we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with your local data protection supervisory authority.