Contact Us

We are always happy to hear from our readers and partners. If you have a question about our content, a suggestion for improvement, or a business inquiry, please reach out. Your feedback helps us make Fortuna, your independent guide to online gambling, even better.

Please review the sections below before contacting us. This will help you direct your query to the right place and get a quicker, more effective response. We have outlined what we can and cannot assist with, as well as the best channels for specific types of inquiries.

Fortuna is an independent affiliate and review website. We are NOT an online casino, sportsbook operator, or gambling platform. We do not operate any gambling games, hold player accounts, process deposits, manage withdrawals, or pay out winnings. Our role is to provide honest, in-depth reviews, comparisons, and information about various online gambling brands to help you make informed decisions.

We are completely separate from the operators we review. This independence allows us to offer unbiased perspectives and transparent insights into the online gambling landscape. We are a guide, not the destination itself.

As an independent review site, Fortuna assists with a specific range of topics:

• Feedback on our reviews and content: If you spot an inaccuracy, have a suggestion for a new review, or want to share your experience with a brand we have covered, we want to hear from you.
• Partnership and advertising inquiries: For potential collaborations, advertising opportunities, or business proposals related to Fortuna, please get in touch.
• General questions about online gambling trends: While we cannot offer specific gambling advice, we can discuss broader industry trends, regulatory changes, and general information about the online gambling sector.
• Website technical issues: If you encounter any problems with the Fortuna website, please let us know so we can resolve them promptly.

Fortuna is not an online gambling operator. Therefore, we cannot address many issues. Please understand that we cannot assist with:

• Player account issues: This includes login problems, account verification (KYC), bonus disputes, or any other matter related to your personal account with a specific casino or sportsbook.
• Deposit and withdrawal problems: We do not handle transactions, payment processing, or any financial queries related to your funds with an operator.
• Game-specific questions or disputes: We cannot resolve issues related to specific games, betting outcomes, or software glitches experienced on an operator's platform.
• Customer support for gambling operators: We do not offer live chat, phone support, or email support for any of the online casinos or sportsbooks reviewed on our site.
• Payouts or winnings: We have no access to player funds and cannot facilitate any payouts or address winning disputes.

For any issues pertaining to your personal account with an online casino or sportsbook, including problems with logging in, account verification (KYC), deposits, withdrawals, bonus claims, or specific gameplay disputes, you must contact the customer support of that particular gambling operator directly.

Fortuna does not have access to player accounts, financial records, or internal systems of any gambling brand. We cannot intervene in disputes between players and operators, nor can we retrieve lost funds or process any transactions. Each online casino and sportsbook has its own dedicated customer service team, and they are the only ones who can assist you with account-specific matters. Please check their respective websites for their contact details, which typically include email, live chat, or phone numbers.

For all legal inquiries concerning Fortuna, including regulatory compliance, data protection (GDPR), or other legal matters, please direct your correspondence to our dedicated legal department. We take our legal obligations seriously and respond to all legitimate legal requests promptly. Please make sure your communication is clear and provides all necessary details to help us understand and address your inquiry effectively.

Please send all legal communications to: [email protected]

Fortuna respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyright or violates the Digital Millennium Copyright Act (DMCA), please notify us immediately. We address valid copyright infringement claims promptly.

When submitting a DMCA or copyright takedown request, please include the following information:

• A description of the copyrighted work that you claim has been infringed.
• The URL or specific location on Fortuna where the infringing material is located.
• Your contact information, including your name, address, telephone number, and email address.
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

Please send all DMCA and copyright takedown notices to: [email protected]

Fortuna advocates for responsible gambling. While we do not operate gambling services, we promote safe and responsible play. If you or someone you know is struggling with gambling, please seek help immediately. Numerous organizations provide support and resources.

We encourage you to visit the websites of reputable responsible gambling organizations for assistance. These resources offer confidential help, advice, and tools to manage gambling habits. Your well-being is paramount.

We respond to all legitimate inquiries as quickly as possible. For general feedback and partnership inquiries, you can typically expect a response within 2-3 business days. Legal and DMCA requests are given priority and will be addressed in accordance with relevant laws and regulations, usually within 1-2 business days for initial acknowledgment.

Response times may vary depending on the complexity of your query and the volume of messages we receive. We appreciate your patience and understanding. We look forward to hearing from you and helping you with Fortuna.